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Help Desk Authority BridgeTrak-Features

Help Desk Authority

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Bridgetrak

Bridgetrak Download
  • Easy HelpDesk Management Solution
  • Integratable with Active Directory
  • Receive Help Desk "Calls" by email
  • Autoescalate helpdesk tickets
  • Free trial
  • Help Desk Authority Pricing

    HelpDesk Authority Main Features

    Time-Saving Features
    Create tickets using templates for common issues. Create emails fast with email templates. Automatic numbering of issue tickets. Modules run as "set and forget" services.

    Seamless Workflow
    Link related issues with dependencies. Assign issues to staff based on skill sets. Apply your business operating schedule.

    Knowledgebase
    Easily create "knowledgebase" articles from issues. Keep knowledgebase articles private or make them available through the self-help web portal, BridgeAccess, to reduce service requests.

    Customization Options
    Create customized screen layouts and views without any programming, simply drag and drop. Customized data fields track data specific to your business. Required fields standardize data entry.

    Incoming / Outgoing Email
    Email templates populate stored issue data and custom text to create outgoing emails. Incoming emails are easily turned into issues with BridgeMail. Outlook Plug-In on tool bar creates issues from emails.

    Customer Self-Service
    Enable customers to enter, update, and check on the status of issue tickets through a web-portal.

    Automatic Issue Escalation
    Set BridgeAutoEscalate to silently monitor issues and escalate or take action on those issues when certain criteria is met.

    Advanced Search Engine
    Both the standard search tool and BridgeSearch (a search engine-like query tool) provide comprehensive, fast data searches over your entire issue database, knowledgebase, customer list, attachments, and more.

    Suggestion Box
    Your comments can help make our site better for everyone.

    If you've found something incorrect, broken, or frustrating on this page, let us know so that we can improve it.

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