Create tickets using templates for common issues. Create emails fast with email templates. Automatic numbering of issue tickets. Modules run as "set and forget" services.
Link related issues with dependencies. Assign issues to staff based on skill sets. Apply your business operating schedule.
Easily create "knowledgebase" articles from issues. Keep knowledgebase articles private or make them available through the self-help web portal, BridgeAccess, to reduce service requests.
Create customized screen layouts and views without any programming, simply drag and drop. Customized data fields track data specific to your business. Required fields standardize data entry.
Incoming / Outgoing Email
Email templates populate stored issue data and custom text to create outgoing emails. Incoming emails are easily turned into issues with BridgeMail. Outlook Plug-In on tool bar creates issues from emails.
Enable customers to enter, update, and check on the status of issue tickets through a web-portal.
Automatic Issue Escalation
Set BridgeAutoEscalate to silently monitor issues and escalate or take action on those issues when certain criteria is met.
Advanced Search Engine
Both the standard search tool and BridgeSearch (a search engine-like query tool) provide comprehensive, fast data searches over your entire issue database, knowledgebase, customer list, attachments, and more.