Promote customer self-help with this Web based Help Desk Tool
Promote customer self-help with this Web tool! Give external customers and contacts the ability to enter and view their own issues, and view the Knowledge Base via the Web - all without interaction with your help desk staff.
HelpDesk Authority Auto Escalating HelpDesk System
Automatically escalate issues! You define the criteria to trigger the escalation and create a series of actions and notifications for those issues.
HelpDesk Authority BridgeReceive
BridgeReceive maximizes the power of email by converting email from your Customers into BridgeTrak issues and appending those issues.
HelpDesk Authority BridgeSearch
Quickly search through your entire database of information with this powerful search engine tool.
HelpDesk Authority ActiveDirectory Module
Streamline the maintenance of managing your BridgeTrak Suite Users and Contacts with the new Active Directory Integration Module.