Help Desk Authority BridgeTrak-Version-8

The Dashboard feature provides a highly customizable graphical view of the data that is important to each user. Using private and public queries, users are able to define dashboard Widgets according to graph type, data axis, and date selection. The Dashboard screen is customizable to the number of Widgets, location, and size of Widgets shown.

Version 8.0 offers an import utility where customers can place their customer/company lists in an Excel spreadsheet and import them into the BridgeTrak database.

In BridgeTrak 7.0, basic customization capabilities were available from the Issue window.

In version 8.0, customization capabilities have been greatly expanded to include the Customer, Company and Asset windows.

In response to frequent customer demand, the administrator can drag and drop selected fields anywhere in these windows, including any custom field on the main portion of the Issue Management window.

A new plug-in for Outlook allows you to click a button on your Outlook toolbar and create an issue in BridgeTrak from that email. This is a useful tool when customers send an email directly to an individual rather than to the address being monitored by BridgeMail.