Help Desk Authority for Windows Offers...
Help desks, call centers, IT departments, and technical support personnel the means to effectively manage problems and eliminate communication bottlenecks.
BridgeTrak help desk software has a familiar windows interface that is intuitive and user friendly.
Help Desk Software Features Include...
- Easy Issue Entry - Work flow features and auto-fill functionality speed data entry. Relate issues to one another. Spell check capability.
- Customized Issue Display - Customize the issue form to include required fields, custom fields (drag and drop into position on the custom fields screen), and re-sort and hide tabbed windows.
- More Organization Options - View important issues at all times with the Status Bar. File Attachments keep files attached to issues for easy retrieval.
- Issue Resolution Tools - Knowledge Base stores known problems and resolutions. Query through issue data to get to information fast.
Attain Management Objectives With...
- Reporting Tools - Multiple standard reports help you summarize, analyze, and classify issue information. Launch a custom report built using Crystal ReportsTM (version 10 or greater) from within the BridgeTrak interface.
- Issue Management - Create an unlimited number of database queries to view related issues. View issues by any tracking field ..Customer, Priority, Status, Assigned To, etc.
- Skills Based Assignment - Assign issues to individual or groups with the most experience or with specific experience.
- Product / Contract Manager - Issue requests can be tied to the Products that you sell and support or Support Contracts owned by your customers.
- Asset Manager - Enter and track assets, and track assets to issues.
- Knowledge Collection - Easily turn Issues into Knowledge Base articles. Make Knowledge Base information available for Private use (tied to login ID's) or for Public Use. Even share articles through expansion modules like BridgeAccess or email them directly to customers.