Desktop Authority Incident Management Solution

Desktop Authority Incident Management Solution Download

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Desktop Authority Incident Management Solution Pricing

Features-And-Benefits

ScriptLogic has bundled three ScriptLogic products into one easy solution

BridgeTrak Help Desk

Desktop Authority Remote Management Gateway

Desktop Authority Password Self-Service

All three products for a unique, efficient, and secure Incident Management Solution.

The Incident Management Solution gives users the ability to manage and resolve issues themselves, and allows administrators to better manage, track, and prioritize issues.
With ScriptLogic's Incident Management Solution, users have the ability to create, view and escalate tickets, as well as search knowledge base articles for self service.

After the incident is closed, an additional KB article can be created, extending the self service function for future issues.

In addition, passwords can be configured, deployed and reset?

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Revised 12/3/2010

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